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Returns & Exchanges

Sometimes stuff just doesn't fit right or it's not quite the color you wanted. Don't fret, you've got 30 days to return it! If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please have all items in original packaging.

Turnaround time for returns & exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, use an expedited shipping service. All returns and exchanges must be made within 30 days of receive date.

 

Directions for Making a Return or Exchange:

Please print out the Returns & Exchanges PDF. Read and follow all directions on the returns & exchanges form and include in the return box.

Print The Returns & Exchanges Form

Once you've completed the Form, please follow the link below to submit a return request.

Print A Return Label Here

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Returns & Exchanges Terms

Several types of goods are exempt from being returned. We cannot accept stickers or coozies as return items.

Additional non-returnable items:
e-Gift cards

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If you’ve done so and you still have not received your refund yet, please contact us at info@floodtideco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We replace items if they are defective or damaged.----

Shipping
To return your product, you should mail your product to: 1750 Jessamine Rd Charleston South Carolina US 29407

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

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