all orders over $55 ship free!

Shipping: Returns & Exchanges

Need to print a return label?  Click here!

 

Flood Tide Co. Shipping Options:

  • USPS Economy 
    • Ships within 3-7 days
    • Costs a flat rate of $7.25
    • Free for orders over $50
  • UPS 2-Day Air
    • Ships in 2 Days
    • Must be ordered before 12 PM EST
    • Costs a flat rate of $26

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Need to print a return label?  Click here!

If you lost your original receipt, you can print our returns & exchanges form here.

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Returns & Exchanges:

Sometimes stuff just doesn't fit right or it's not quite the color you wanted. Don't fret, you've got 30 days to return it! If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please have all items in original packaging.

Turnaround time for returns & exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, use an expedited shipping service. All returns and exchanges must be made within 30 days of receive date.

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All Returns (minus stickers) are subject to a $7 restocking fee which we will deduct from your credit or refund (exchanges are not subject to any additional fees).

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Several types of goods are exempt from being returned. We cannot accept stickers or coozies as return items.We do not accept returned product without the tags unless there is a defect.

Additional non-returnable items:
e-Gift cards

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If you’ve done so and you still have not received your refund yet, please contact us at info@floodtideco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We replace items if they are defective or damaged.

ShippingPlease utilize the Return Label feature (made available above). Any returned items not sent through this system will not receive a shipping credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

 

 

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